We build intelligent cloud contact center solutions including secure IVR systems, AI powered chatbots & voicebots, Salesforce Service Cloud Voice, omnichannel engagement, automation workflows and enterprise integrations. Our focus is to improve customer experience, reduce operational effort, enhance agent productivity and deliver reliable, scalable and future‑ready contact center platforms for businesses of all sizes.
Flexible • Cost‑Effective • Fast Delivery • Highly Skilled Contact Center & AI Experts
A focused expert team without heavy corporate overheads. Faster decision making, direct access to architects & developers, and more accountability.
Transparent pricing, milestone delivery, and flexible models — project based, hourly, or monthly support compared to expensive enterprise vendors.
We design, build, implement, monitor and support Amazon Connect, Genesys Cloud, AI bots and Salesforce integrations with full responsibility.
Even as freelancers, we follow enterprise standards, documentation, best practices, CI/CD, monitoring and reliability engineering.
End‑to‑end CI/CD pipelines for your website, contact center components and AI services using AWS CodePipeline, GitHub Actions or Azure DevOps. Automated builds, secure deployments, version control, approvals and CloudFront cache invalidation.
End-to-end AI driven Contact Center, Automation & Reliability Services
Design & build scalable IVR, call flows, intelligent routing, recordings, analytics, and automation with best practices.
Conversational AI bots using Amazon Lex, Dialogflow, OpenAI with context memory, multi-lingual support and backend integrations.
Agent assist, generative AI responses, FAQ automation, document intelligence and smart knowledge search using RAG frameworks.
End-to-end call tracking, dashboards, KPIs, CloudWatch, Elastic, Grafana, CX metrics and proactive performance monitoring.
Real-time alerts, error detection, SLA alerts, Lambda monitoring, alert routing to Email / Slack / Teams / PagerDuty.
Deployment, integrations, whisper flows, automation, call analytics and seamless CRM experience.
24×7 support, enhancements, release management, cost optimization and reliability engineering.
Powerful ecosystem using native AWS services to build intelligent, scalable and secure contact center solutions
Contact Flows, Queues, Routing Profiles, Contact Lens, Call Recording, Real-time Metrics, Historical Reports, Quick Connects, Global Telephony.
Amazon Lex for chat/voice bots, Amazon Transcribe for call transcription, Amazon Comprehend for sentiment & NLP intelligence, Polly for natural speech, Amazon Bedrock / GenAI integrations.
AWS Lambda for business logic, Step Functions for workflows, EventBridge for events, API Gateway integrations, CRM integrations (Salesforce / ServiceNow / Dynamics).
S3 for recordings & data, DynamoDB for state/session storage, Kinesis & Firehose for streaming analytics, Athena analysis, QuickSight dashboards.
AWS SNS, SQS, SES, SMS notifications, Ticketing integrations, real‑time alerts for system issues and CX failures.
AWS IAM, KMS Encryption, VPC, PrivateLink, Audit Logs, Compliance Ready Architecture following enterprise security standards.
CloudWatch Dashboards & Alarms, Centralized Logging, Fault tracing, SLA monitoring, Health checks, Cost & usage optimization.
Voice, Chat, Web Messaging, Bots, Email routing, Callbacks, Queue strategies, Agent Assist, Knowledge base driven responses.
Designing and implementing enterprise-grade omnichannel customer experience using Genesys Cloud
Inbound & outbound voice routing, IVR, call flows (Architect), skills-based routing, queues, agent routing policies, call recording and quality management.
Voice, Chat, WhatsApp, SMS, Email, Web Messaging, Co-browse, Callback, proactive notifications to enable seamless multichannel engagement.
Genesys Dialog Engine, Bot flows, Google CCAI integration, agent assist, knowledge AI, sentiment analysis, real-time guidance and automation workflows.
Open APIs, Webhooks, Data Actions, CRM integrations (Salesforce, ServiceNow, Dynamics), custom apps, event framework and backend integrations.
Real-time dashboards, historical analytics, interaction insights, workforce optimization, forecasting, scheduling and performance KPIs.
Enterprise security, role-based access, compliance support, encryption, resilience, disaster recovery and enterprise governance.
Unified CRM + Contact Center experiences using deep Salesforce integration with both Amazon Connect and Genesys Cloud
Native Service Cloud Voice, CCP integration, screen pops, click-to-call, automatic case/contact creation, call logging, recording access, analytics mapping and end‑to‑end CTI enablement.
Whisper flows, call disposition mapping, IVR data pass to Salesforce, journey tracking, agents productivity configuration, automation using flows and Lambda backed integrations.
Genesys CTI adapter integration, screen pops, automatic interaction logging, case creation, contact association, call history synchronization and CRM-linked analytics.
Voice, chat, messaging integration with Salesforce Omni‑Channel routing, agent workspace enablement, reporting alignment and workflow driven case handling automation.
Single Salesforce console for agents integrating either Amazon Connect or Genesys Cloud allowing seamless operations with minimal clicks and faster resolutions.
Real‑time dashboards, quality monitoring, operational visibility, KPI alignment, analytics dashboards, SLAs management and continuous improvement enablement.
Visual representation of intelligent CX, automation and observability in action
Live routing, queue handling, agent experience and customer engagement workflows.
Conversational AI experiences showcasing bot intelligence, contextual awareness and user interaction.
Centralized dashboards with CloudWatch / Grafana / Elastic for end-to-end observability.
Smart alerts, SLA notifications and automated incident workflows with real-time actions.
Professional agent environment with modern headset-based communication and CX infrastructure.
Empowering agents with AI assist, automated workflows and efficient handling tools.
Delivering seamless voice and chatbot customer engagement backed by enterprise automation.
Strategic design, architecture planning, secure deployment and enterprise-grade delivery
We translate business needs into actionable CX strategies, measurable ROI and scalable digital transformation roadmaps.
Robust cloud-native architectures built with security, performance, resilience and future scalability in mind.
Professional engineering standards, agile execution, CI/CD, testing automation and high-quality implementation.
Built with industry best practices including IAM governance, encryption, auditing, monitoring and failover strategies.
We are a specialized freelancing team focused on Contact Center Solutions, AI Chatbots, Cloud Automation and Enterprise Integrations. Our goal is to help organizations modernize their customer experience using secure, scalable and intelligent platforms like AWS, Amazon Connect, Genesys Cloud, Salesforce and modern AI technologies.
Deliver high‑quality enterprise solutions with flexible engagement, reduced cost and faster implementation.
We would love to discuss your project